The BS discrimination claims (you won't rent to felons, and blacks are more likely to be felons, therefore you're a racist) will go away. 

However, proving material participation with a full-time job can be challenging, especially if tasks are outsourced, as the IRS scrutinizes such claims.

Airbnb claims that setting up a "photo tour" on your listing will increase bookings by 6 percent, for example.  

Once they get you on auto pay you're stuck paying for whatever bs they claim to do.

Have you filed an insurance claim with your own carrier yet?

As already mentioned, you could sell via seller financing to lower AGI, as all you would have to claim is the payment income - until balloon payment received.Did know an investor that had 14 properties paid off and he moved into one every two years to then sell with the $250k single exemption.

If it all checks out OK, they could just replace that section, mud, tape and paint and it'll only cost you a few hundred bucks rather than filing a claim with your insurance.  

I can't name a single state that requires the disclosure of insurance claims.

If the guest feels slighted, there is no fact checking service provided by AirBnB to confirm their claims, so it is up to you to let future guests know the level of professionalism you provide.If you are able, I would recommend editing your response to the 1-star review.

Paulette, it is good to call out these bad contractors and unfortunately you are caught in a bad situation on what to do, start by a small threat that you will contact the BBB and report a claim if he does not show some progress, or if you know an attorney, maybe a simple letter from one may get him worried and he may start showing up.