You definitely want a company who will be quick to respond when issues arise.Another big requirement for me was a company who could communicate well via email and not only phone. 

If the partners want to pull out some or all of their money but keep some long-term cashflow, the refinance is a great option (my favorite).

Set boundaries - provide business hours if needed and limit weekend communication to emergencies.Good luck!

I also have seen how contractors treat "bad" owners and I go out of my way to communicate clearly and pay on time so my subcontractors don't retaliate.

Some charge per asset held in the IRA, per asset value, per transaction, or all three.

I will follow up with our Admin to see where the communication breakdown occurred.

Most agents are running around fighting fires and without someone outside of their whirlwind speaking truth to them and helping them see exactly what their actions communicate to their clients, they may not see it. 

Any major construction updates or all cosmetic? 

Make decisions and communicate clearly.

I don’t know the laws in the state of VA or all 50 states, but I do know that many of them do.