Sorry to hear the issues you are having because of some rookie Loan Officer and the entire processing and underwriting staff. 

While I’ve only been with them for a couple months, I can tell that they’ve got good integrity with their staff.

Inheriting tenants is not up there on my wish list.Never let the seller talk you into keeping someone on, it may be more to their advantage than yours.Seems you have inherited a nightmare tenant.Couple of things are outright concerning here:1.I never allow tenants to change locks and I will always have a copy of the key to be able to get into the unit as needed.I do however work to provide notice when feasible, not always possible in the event of an emergency but this is also detailed in the lease agreement;2.The mold defense is one if not careful tenants will try to use against you.Closing on a house where the existing tenant (that we are inheriting……yes, I know, I know, I had to keep one to avoid double vacancies) reported mold.I insisted that we do a test before closing as I did not want to take on that liability.No mold found and we have the professional report from mold testing lab and inspector;3.Prior evictions?

She (or her staff) when I call them weekly, tell me that the person they contract with to handle these issues has had no luck talking to an adult.

@Stephanie Cabral - haha - that is an internal podcast for my sales staff but I would be happy to cut a small snippet out of the podcast/video and post for you to see.  19 days is not the norm but closing in 30 days is easy if you have the engaged buyer with a knowledgeable lender, contractor and consultant.  

She coordinates with the cleaning staff about issues, items needed, etc.

Ideally it would provide:-tenant portal for rent payment-automatic charge posting-online renting without the need for staff intervention or printed forms-violation/ticket tracking-robust income and occupancy reportingThanks in advance!

Look up Northwest PA Apartment Association here in Erie......Monthly meetings, monthly newsletter and very helpful staff. good luck

Remember that any REO is being handled by staff and the file is getting passed around.

I pay $200 Bucks a month for mine but it gives me 2 Counties.And remember.....You get what you pay for.Some Services actually have a foreclosure department on Staff so the data you purchase has been filtered before posting to you so be careful.Joseph