Effective screening of prospective tenants is so critical that I cannot empathize it strongly enough.

Ask them how they screen people.  

Read up on tenant screening before you put someone in there.

If you promoted that in lieu of leasing, it is possible that a property manager may screen less well if the tenant profile is more conducive to a long term tenant (aka, I'll sign a three year lease, etc).

Have them help underwrite the deal, have them help screen contractors, etc.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processesWe recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

They get close, and are helpful for initial screens, but the algorithms still require some fine tuning.

I also just don't like having a screen constantly in front of my face.

@Mark Gallagher I love Cozy for screening and collecting money, but I want to move to an online lease with an esignature.

Screening revealed no prior history of domestic violence, or any serious criminal history for either.About 2 months ago I started receiving reports from one of their neighbors that the couple was arguing, and that he was acting irrationally when angry.