They took the report but didn’t review or even request the video.

Wondering if there is a way to report these odd inquiries to them for review before replying.

Bring it back to this group and ask for a review. 

Id love to gather an outside opinion on a deal I am currently reviewing.

The required maintenance typically must be well documented (receipts & pictures), and then usually the carrier has an inspector come back out, review the areas of concern, and confirm that all work has been done. 

@Josh Corby You may wish to review the 50% Rule:The 50% rule recognizes that throughout the United States, operating expenses run 45% to 50% of the gross rents for rental properties.

Before you purchased and noticed the bill was very low was the opportunity to have escrow/title officer review and ask the seller to pay or hold back the money to pay.  

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The manager could do the cleaning flips and some maintenance themselves, or they could coordinate and delegate these responsibilities.Considering a base plus commission based on reviews and occupancy rates for an incentive - probably cap at $40-50k annually for a part-time position.

  ;)Our experience has been that repairs not made promptly, often result in poor reviews and/or chargebacks.