Sometimes the TREC form gives sellers the most confidence, othertimes a shorter, easier to explain custom contract does the job.

Does anyone recommend gluing a custom tub surround to the existing tile walls?

It really comes down to customer service and taking steps to show your tenants you value them.

When I was buying like you, I always ran properties by the customer service desk at my title company but I've been told that that's not normal for most of the rest of the country.I would get an O&E report, which costs about a hundred bucks.

what @John Underwood  I'm trying not to think about all of my mortgages that must get paid whether the rent comes in or not, and if and when there will be a solution.

The end result is that I have offered a reasonable solution for both of us and I should be able to recoup some of my losses. 

ADOR personnel cannot possibly process that many, and are working on solutions to trim out the people asking for price quotes "on a wing and a prayer."

I also think this is a great mindset towards business because it allows the customer to get better returns and more money, ultimately leading to higher accounts.

Ultimately, I'd encourage you to know what rights you have, but also work with your tenants to the extent that you can afford to in hopes that you can come up with a win-win solution. 

At least here in Upstate NY, Orkin as of Friday is doing interiors only on request (as in, happy to do them but only if customer says "please do the interior").I texted each tenant and explained they could say "yes" or "no" to interior treatment at this time - so far all who have replied have said "yes".