Will the case worker share whatever I communicate with tenant therefore making a difficult relationship potentially worse?

This new structure has come with many many headaches for me, the prime one being there was absolutely zero communication with owners like me about the change.

As you can see your failure to manage and communicate and also making assumptions to get out of doing the work to deal with the changing situation causes you a lot of hassle in the end.

You could also try privacy mode on your browser or have a friend look it up on their device. 

It's pretty much a war zone there and I've had to communicate mostly by e-mail and text as cell service is about non-existent, and all the roads are closed so there's no driving over there and no gas even if you did get there. 

The agent has been communicative the whole time (something that I can say about 5% of agents in my limited experience) so I'm a fan!

If you have a long standing tenant, good communication, and rent is paid on time this shouldn't be an issue. 

They generally have large portfolios allowing for in house maintenance and management staff along with a point person who is communicating with the local housing authority on a regular basis and has the ability to streamline operations. 

The most important thing to keep in mind is that fast, quality maintenance and good communication are by far the best forms of customer service a property manager can provide.

The real estate agent I was assigned passed me off to someone else without explanation, and the general contractor stopped communicating with me once I had my first deal under contract.