The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

Did you work with any real estate professionals (agents, lenders, etc.) that you'd recommend to others?

@Phillip Rosin - Based on the info you provided, I recommend that you start with a Fix to Rent short term loan to purchase the property and rehab it, followed by a cash out refinance into our DSCR loan.

I see these four rentals providing us a regular stream of income during retirement. 

Like painting the old kitchen cabinets vs replacing them, or providing them with a small refrigerator instead of a decent standard size one.

The response I received from the PM was that it's due to recent legislation where she's seen "professional" tenants take advantage of recent tenant protection laws that allow them to stay in the property without having to pay rent for the term of the lease. 

If you want to remote investment and / or turnkey, be sure you vet your providers and management companies thoroughly.

I've already hired a full-service management team who will provide turn-key management. 

From an investor’s perspective, it is hard to overstate the importance of professional property management and its impact on an investor’s return.

The manufacture asked me to provide an diagnosis  report from a professional to say needs to replace a new AC.