I don't want to micromanage our PM but on the other hand I don't believe I get enough communication coming from them.  

No communication.

I can tell you the BBB is a ineffective as far as settling disputes,it only puts a black mark on their company.The BBB is only a platform for owners and tenants to communicate back and forth with the management company, if the management company even responds.You might want to complain to the person that referred her and ask her if she knows of any good attorneys that specialize in tenant landlord law that can help your mother or if there is a real estate commission that oversees property managers.I would also recommend that you Google for real estate attorneys in the area and see which ones practice for specialize in property management and tenant landlord law.Also, you may want to find out if property managers are required to have a real estate license to do property management in Tennessee as some states do require licenses and other ones do not.

looking for a decently priced property manager or someone willing to handle complaints and communication for my 3 rental properties one is 4 unit one is a double up down and one is a single.

The next morning water was gushing out from the connection and his entire hallway is flooded with water.He's in the process of communicating with the PM to try it get it fixed.Now the heart of the problem is, regardless of whether the PM can actually get someone in to fix the problem, the place is not entirely habitable as the carpets are all soaking wet.

Syncs across multiple devices.  

(I'm a fairly newbie investor, still trying to learn/digest as much as I can about investing, so please bear with me if these are basic questions.)When you invest in a distant property, is it better to find a lender who is geographically closer to you (so it's presumably a quicker turnaround for you to communicate with them), or is it recommended to use one that is closer to the actual property/city/state (since they may be better calibrated to the local property values/appraisals/laws/etc.)?

I've been trying to communicate with other recent first time home buyers to learn from their experiences whether good or bad.

@Dawn Anastasi Exactly, open and honest communication for the win.

id like to say- I have perfect health and fitness- I have 10x relationship with family, friends and community- I have properties net gain of a minimum of 1 million a year- I have 1 million in checking 2 million in savings- I have a full service RE company Wholesale/ReBuild/Build/ManageMy why: - My why is simple: I want to be a philanthropist of love, wisdom and wealth to my family, friends and community.How I can Help you:- I am a carpenter and I know a little about workflow and construction projects and love to sweat whether physically or mentally - I feel I am a great manager, communicator, action taker and problem solverAll in all I hope this gives everyone a little understanding of my myself, my passion and my aspirations.Have a great day,JohnP.S.