@Leland S.This is going to be very costly and the issue it is not resolving is vibratory noiseHaving built many building there is sound and vibration transmission - you can dampen the sound (again costly) but if it’s hardwood floors or a kid above it’s not going to stop the pounding / jumping .Is this a real issue brought by the tenant?

My name is JJ and a really good buddy from my church guided me to this website.

Between a demanding FT job (that I enjoy,) a wife who also works FT, and two young children, I have no real desire to "all in" to real estate as a FT career at this point in my life.

I would imagine that once you set up a payment plan with them, they will turn on the water for the plumbers to do what they need to do.Not sure on the regulations on this but Id also see taking the tenant to court for the balance due on the water bill.Best of luck!

Does anyone else have experience with this? 

This is assuming things go almost perfectly.

It is unusual that I provide this list.  

The reason for this is your sellers are researching often times before making a big decision like selling their house, and they'll go to google and search for your company name and search to see if you're credible.

I would recommend investigating the root of the problem first.

This way if we have a disagreement, someone has final say.