All on line via web pages and occasionally an email.

You have to either do 100% of the management yourself, or you have to pay astronomical fees to have a management company rent the unit many times per year and pay to clean the unit inside and outside every time a guest moves out and you need to pay to change the linen, wash dishes, clean the refrigerator and stove, clean the floors, maintain the yard, trim trees, pay $3000+ per year to maintain a pool (if you have one) and place sundries in the bathrooms, etc.

I own a number of STRs and need the WiFi connected to monitor things like the HVAC (occasionally guests need help with settings), propane tank levels, etc.

Is your friend a sales agent who manages property on the side, or does your friend own/work for a property management company but also occasionally sells?

New to the topic and looking for a 6000 pound vehicle for my STR business to haul consumables and occasionally bigger items. 

There’s not many larger 5-6 bed homes there, but they occasionally pop up and can sometimes be a home run.

Usually, they don't bite, but occasionally they do.

When I went to work for this company 3 years ago I let them know that my real estate came first and that the calls wouldn’t be often but I would have to take them occasionally.

I am more than open to hearing about other strategies you would recommend to get the whole project completed without having to dish out $4k for a company to hold my hand.

But there are some beeeeautiful suburbs & Clevelanders really love their city & aren’t all about to pack up & abandon it & move to the sun belt, despite what census data says about the inner city of Cleveland.Go visit in person & actually speak with people & you’ll see that they love the Midwestern charm of Ohio, and they love their cities of Cleveland, Cincinnati & Columbus, and they love their sports teams (yes, even the Browns have a rabid following after 30 yrs of misery - that should tell you something about Clevelanders’ loyalty to their great city right there) and they especially love Buckeye Nation... and they’re not even thinking of mass migration to Arizona despite what the occasional headline in USA Today says :)