Tenants you screen and place will see you as the authority from the beginning. 

Keep her deposit and move on, try to get it re-rented as quickly as possible, learn for future screening.

After all the reading / info from BP, I made a set of rules to manage my tenants through screening, lease language, and a fair but firm approach.  

""For of men it may generally be affirmed, that they are thankless, fickle, false, studious to avoid danger, greedy of gain, devoted to you while you are able to confer benefits upon them, and ready, as I said before, while danger is distant, to shed their blood, and sacrifice their property, their lives, and their children for you; but in the hour of need they turn against you.""

.- my average tenancy is 2 years and with my Indy properties i expect to pay $1500/year to do a turn- in the right market, with the right property management company doing good screening, they should re-rent  quickly (days to a week)- even with my turnkeys, i spend 30 mins - 1.5 hours per month per property reviewing the numbers, asking questions and ensuring my targets are being met.- just like my local, non turnkey rentals, some units have had little maintenance, others I've had to spend a couple thousand on.

Many are afraid of their own shadows, I mean tenants, and simply will say nothing as they have no regard for other landlords looking to screen applicants.

It wouldn't cost too much more to hire a property manager and they would do all the work for you.There are services available for screening that won't cost you a dime or require any effort on your part.

I've done a couple turnovers of my rentals and have been fairly successful in screening, but I always want to be better.

We are fine collecting rent, screening tenants, but I am looking for a solution for maintenance.

I also agree with another poster to say self management of good tenants (who you get for good quality rental units, and good screening) is super easy ... much easier in fact than managing a PM who then manages your tenants.