Effective troubleshooting over the phone can be hugely helpful to this to avoid having to dispatch over something that the tenant can be easily walked through.

Is your brokerage listed on some admin page?

If you're going to tell me about a fairy tale organization that is going to come to my rescue please post their phone number so I can call them.

Phone numbers can get added after you get the list.

One of them called me a "slum lord" and said I need to "go back where I came from" all on text because he wont answer my phone calls.

This should keep your pretty close to the action, it is just more phone time versus on site time.I would also reach out to some agents, maybe someone like Mathew, and offer some cash to walk the property and report back. 

Then I can forget about it until my phone pops up with a reminder to reach out.

Don't agree to anything over the phone with some service rep.

It results in the perverse outcome of tenants prioritizing less or non-essentials like phone, cable, internet, even credit cards over the essential of rent because these less-essentials will be shut down if they don’t pay.I totally understand the moratorium on evictions but it should be coupled with rental assistance.

How do your phone calls sound?