Mediation.

Right - you have a built-in mediator with a townhome or condo. 

:Easy to establish the broad concept, difficult when trying to write a formal (read: legal) agreement.Consider hiring a professional mediator (or the like) to hear out each of you to gather your wants, needs, hot buttons items, etc.

Unfortunatly now we have to go to mediation where the tenants can try and work out with a court mediator (who we have to pay) and we are required to be represendted by attorney, who we pay, what they can do since they have not answered a phone call, opened their door, or paid a single dollar of rent in some cases for over 24 months....After we are unable to come to a resolution then we get the privilage of paying our attorney to come back for an actual court date at a later point. 

In fact, during covid, we were required to FIRST go to mediation before filing.

There's something sacred about the concept of a home, and paying tenants (subsidized and unsubsidized) deserve to have a decent one under decent terms with overwatch of the landlord-tenant relationship coming from a qualified, experienced mediator.

Does the arbitration any better than the mediation?

In the case of a serious conflict between landlord and tenant, the parties should seek mediation to help them reach a compromise.

It’s all written in the contract in plain English as to what happens and where the money should go if the seller is dumb enough to allow this to fall apart.I had one in allentown ( I am the seller) buyer backs out literally last day.. and while not an appraisal issue point fingers at my agent.they want their 10k back I say go pound sand... we go to mediation pretty quickly my agent represents me since i am in Oregon. and we split the baby down the middles cost me a thousand to go to mediation got 5k netted 4k sell to next person. 

Ever talk to the mediators in your area of Massachusetts Housing Court?