We see the project all the way through and keep in communication with the owner to deal with snags, pricing issues or hidden problems.For Leasing, we do not get paid until we get the lease.

He quickly provided his contact info and created a tenant account for us to communicate through tenantcloud and he has been paying his rent on time (even a few days ahead of time).

They are very busy and I did struggle to get in touch with them, but they called back when needed and while already on phone, the communication was very good.Next time will try probably someone else to get a comparison. 

Communication is key!

I don't know of any books that would help but joining a public speaking group like Toastmasters International would likely help a person with his or her shyness as it's a communication and public speaking group.

Do your Sub Contractors have the ability to verbally communicate, with English Language Only Speakers?

The contract always rules, not verbal communications.

We moved the communication to a group text app.

@Gloria C. every agent has their own communication style, just like every client does.

I am in communication with a bank and have spoken to one builder in the area.