We need to get a plumber in to have a look to see what is most efficient.

3) What are my loan options and what would be the most beneficial and cost efficient type of loan for me.I have good credit and a strong steady income (I'm a Civil Engineer)

In my view, real estate clubs are the most efficient way to go.

I even use Skype and TeamViewer to communicate with clients so I'd highly recommend looking for one of the best with great references that interviews well with you.So look for someone you can connect with that works out for your situation.Feel free to ask here if you have questions

What was your communication during this time?  

As @Kevin Hunter mentioned, try to do everything - the only thing stopping you from perusing both at the time is your ability to be efficient with your time and prioritize.

Ben,To go along with some of the other things that have been said, a written offer is not binding until it has been signed by both parties and communicated back to the offering party.  

I also want someone I can communicate with easily and can give notes to and can guarantee they will be done the next time.

The communication with this company is not very good.

I even use Skype and TeamViewer to communicate with clients so I'd highly recommend looking for one of the best with great references that interviews well with you.So look for someone you can connect with that works out for your situation.Feel free to ask here if you have questions