Typically, they'll look at factors like your credit score, experience in real estate, and the specifics of your project, such as the property's ARV (After Repair Value) and your planned renovations. 

Has anyone worked with them before, or have heard of their service before?

Not sure if it makes a difference but it looks like the maintenance company that gave the estimate for "repairs" is owned/ associated with the management company.

I recently reviewed a buyer's agreement which stated 3% on gross selling price, plus $695 flat fee in addition to percentage, for services provided. 

If, for example, I could get hard money to purchase/repair and pay off in a year, I'm confident I could do so without loss, but only if the payments could accrue in the background, collecting interest, without being paid until the house sells.

The LTR is nice, steady cashola without a lot of customer service issues a STR brings. 

Timeline they expect you to keep the property off the market for them is even longer when you have to make the repairs the S8 inspectors want.

Agree on the house hack ONLY if you have reserves for maintenance and repair.

We haven't had a chance to grieve because we have to get the financials straightened out, cut expenses, scramble to fund and save capital repairs, and manage her estate (properties weren't in that).

We see on average 5-7% of monthly rents going back into general repairs and about the same to capex depending on the property condition.