Using our whole-tailing approach, we secured the property under contract and pre-listed it to attract buyers.

Is there a referral agent contract normally provided?

IE: get signed purchase agreement, contact title company, pay-off tax lien, secure title and then close with cashier check at the title company?

However its often easier to entrust those who do this as a business to buy the assets and provide you with a solid return. 

Giving me the opportunity to better provide for my family and give back to my local community!

It sounds like at least some of the charges to your security deposit might be valid. 

We take these matters very seriously and deeply regret any distress or inconvenience this may have caused.At BiggerPockets, we strive to provide valuable and trustworthy content to our community.

@Aaron Gallington- you will likely be limited to one HELOC on your home.....you  might try to ask present heloc lender if they can  increase it  or provide a larger HELOC  with a  higher CLTV Limit- good luck 

I haven’t gone outside the house for 10 days now (though MS Teams video calls provides some respite) but have plans to meet up with a friend for lunch tomorrow 🙂👍

Our main focus  of the operational improvements included bringing in senior and experienced managers, providing more proactive communication updates and adding an investor hotline so as to ensure a more personal and communicative experience for our residents and investors.Thanks again for the feedback and goo luck on your investing journey.