They don’t answer my text or phone and requesting a time for a conversation goes unheeding.

Looking forward to our conversation. 

TL;DR* Aggressively pushing 'maintenance' and for the most part for things not requiring any maintenance* In-house maintenance rates are eye-watering, way higher than what you'd see in even most expensive markets* Maintenance does not require owner's approval - RL reserves decision what to do when, cheaper plans have higher limits and all are at RL's discretion * Refuses to manage in many parts of townLonger versionSigned up for their service after a few conversations over the phone - owner stressed investor-friendly approach.

My dad, a carpenter self-employed for 30+ years, was working on the house next door, and saw him cutting the grass one day and struck up a conversation with him, he said "Have her make me an offer".

Sometimes a direct conversation can clarify things.Consider Legal Action: Since the note is in default and you’re well into the second year, you may want to consult with a real estate attorney.

The conversion rate on direct mail is slow but when you are in a demanding market it's slower and the cash cycle could take over a year. 

I would be happy to have a conversation with you off the forums.

Are they friendly people you would have a conversation with or would you avoid them entirely?

I saw a prior post where you mentioned having a STR in Texas.you want to have a conversation with your accountant to see if it can be treated as an active property instead of passive.If it can be, then there is a potential opportunity to offset the losses against other forms of income such as wages, interest and dividends.

I feel there is a need in personal real estate for conversation without constantly being sold on something.