@Engelo Rumora hit it on the head. 

As soon as a tenant would ask me to do this the first thing that pops into my head is that they have poor money management skills, and you do not want to be stuck with a person that has poor money management skills living in a piece of property you own. 

I can't imagine most PHA heads/boards would think such a move would be a good idea, nor can I imagine more regional HUD supervisors would give it the OK.

As for you complaint about her response time to your calls, She is heads higher then the average agent.

Don't let it get to your head or you'll be the next joke guru...Congrats 

This has me scratching my head...  

Here are a few things that are important to me (no particular order):The understanding that while you are the property manager you will be managed by meProactive instead of always reactiveTimely financial reporting, timely response to tenant concerns, timely action when tenants break the rules, timely feedback to meBe known and seen by the tenants (do property inspections, find out what is going on before its too late)Be firm but fairHave solid referencesOwn real estate investments (this is very important to me)Expert in fair housing, eviction process, marketing, tenant screening and selection, etc.Have an establish process and vendor pool for a large variety of repairs, be responsive to repair request (doesn't mean all request are granted)Think of it as a partnership (we make money together)Have staff that can step in (can't have a single point of failure)I am sure there are others but this is off the top of my head.

@Jon Klaus Yah I don't think he added right so were trying to get it in writing.

If anyone out there knows of one in Reno, give me a heads up!  

People are heading out for the exit... which should make buy-and-hold guys like @Amit M happy?