Or it has terrible curb appeal that scares away buyers but you know it can be easily cleaned up and rented for significantly more because of location.There's far too much to explain with such a generic question.

Her husband had to pick up an additional job to supplement the income. 

Unless what they want is pretty much generic, and what sells well in your area, you need to get their custom specifications down in a written contract, and get non refundable money from them.

A general Business Plan can be supplemental material that helps to communicate your overall strategy, marketing plan, neighborhoods of interest,  company makeup, etc. 

These purchases are often times part of a investors retirement plan, supplemental income, etc. 

Getting over to generic customer service when you're not in the middle of a transaction can be difficult, but not impossible.My main complain with Equity Trust is that when you have a payment to make for your properties, like an HOA payment, mortgage payment or whatever, you can do so online somewhat easily. 

I will never buy a house again without putting a camera down the sewer lines of it first.I had just a generic home inspector come do the inspection.

If you are wanting to supplement your income with rental income more immediately then I think this would be the way to go.

The scope of work is the drafting of a petition and possibly a supplement to that petition, attending at least one hearing, drafting (hopefully) an order transferring the property into the trust, and then ensuring that a certified copy of the order is recorded. 

The catch is higher rates, excessive prepays (flat 5/5 generally), a platitude of fees, and generally, an inferior DSCR product with regards to rates (we're talking about national lenders here, local banks can offer products that can blow everyone out of the water) since these loans are sold to investors at a higher note rate due to higher perceived risk (from a generic lending standpoint, it is hard to make the case for increasing a property's value just through rehab within 3 months).