They do know and want something in place you will have to go back to them to fix, or they're doing their best to go with the client's unrealistic wishes and don't have the guts to tell them that won't work.After dealing with plenty of these, I will tell you what I see works best. 

In conclusion: because Kiavi does not know or does not care about Taylor’s chronic ineptitude; because Kiavi has never bothered to put together an introductory email document to clients explaining the steps, requirements and responsibilities of the refinancing process; and because Kiavi does not bother to fix an obviously broken client portal website, it’s clear that the company does not strongly value customer experience and satisfaction.

Your assumption about them being understaffed or prioritizing larger clients could very well be true.

But after working with him, I realized he was very systematic and mostly cared about closing deals without much care for the client's long term needs.Here’s an example: I had a $10K escrow with the seller—$5K due upfront and $5K after the inspection.

This is what my company does for our clients..

My firend once had a client who did a high end remodel in a somewhat modest neighborhood.

🎉I’ve helped clients transition into STR ownership before, and your situation brings up some great questions.

One of our firm's areas of focus here in Detroit is scalability and repeatability for our clients. 

I feel this gives me the flexibility to find the right solution for my client and not just sell what my bank offers.I'll also throw in my 2 cents on common differences I've seen in my career:CDFIs - Because of their subsidized financing structure, they have the ability to be a low cost lender (and sometimes provide grants).

It's always good to have another reasonably priced and reputable pool vendor in my arsenal to share with clients.