You can also search BiggerPockets and Google for reviews from actual members.

@Chris Seveney - Chris I know you know this, but sharing this for a lot of less experienced investors out there. 

- Good source to find reputable and experienced small multifamily builders once we firm up a specific market?

Guests seemed fine with this (or would say something privately, thank goodness- not in reviews).

Step 1 bunch of info to read and review to “teach” basics.

Review your management agreement—it will outline all fees and responsibilities.

I get the impression they were once a better company but are experiencing growing pains. 

Quote from @Elinore Aguilar: The best way is to have the best firm with a reasonable rate and trust reviews.

I want to share an experience ive had over the past few months with my newest multifamily purchase, and highlight the importance of being consistent, telling everybody what you do, and what you are looking for even when you dont feel ready.

If I had applied for permits when work was done I would have experienced the same permit process issues.