They should work for you to gather estimates, communicate with tenants to ensure timely payments, have your back in following city/state law in terms of proper communications and timely communications in time of eviction and much much more!  

Was the scope of work clearly communicated?

Right now I'm especially interested in Notes, possibly wholesaling; I have my eyes on rentals as the opportunities arise.Looking to communicate with others who are investing in Real Estate Notes or are interested in learning with me.

My PM has been great so far, I told them off the bat that quick clear communication is really big to me.  

I put together a service to try and solve two major issues the clients identified.1) Management of Client Transaction Files online2) Establishing ongoing communication with past clients through Email Newsletters.My question is are these areas of value to the average real estate agent?

With this letter the bank should be willing and able to communicate with you.As for the discount on the lien, you might create a situation where you are helping out your "friend" and insinuate through the conversation your "friend" is trying to avoid bankruptcy (which would wipe out their lien) if this lien along with "other" financial obligations can't get resolved.

Being black and white with clear communication will eliminate any questionable areas.

More on that in a moment.Account Closed to begin with, you are obviously a great communicator as your post reads like prose.

That agent may be bound to communicate any significant information to the owner, while they will owe you no such duty.

But only show properties to investors that match the criteria they are looking for, don't spam them with every single property you come across.Also, you'll want to make sure you present your property in a way that easily communicates the value to the investor.