Anyways what r y'alls thought on this .how can I get ahold of the actual property investor?

My main concern is my tenants are basically professional system abusers and I wouldn't be surprised if when the constable shows up, they magically have a check with the outstanding rent owed. 

FYI:  the main unit is listed as a 3/1, but we found that it is really a 2/1 - the 3rd "bedroom" is technically a den and is a walkthrough to the 2nd bedroom upstairs.As we looked at the property late(r) in the evening, we weren't able to view the exterior/roof of the property very well. 

I had them come do an inspection, the new tank was leaking, the second system for the other house was over 50 years old but still worked well.

@Raul R. thanks I am currently finishing David Greene's and I am at a point where I need to select a market before building a team.

Can anyone recommend a reliable HVAC company to service (check out system) and possibly do duct cleaning?

I live in CA and theres systemic risk with earthquakes that cannot be diversified away.

Phone systems or get virtual assistant?

I'd be curious what systems you utilized to streamline your business? 

@Nathan@Nathaniel Shaw Just curious, where did you get the system for the process you are trusting in?