If you are you need to get documentation to the lender and get it done.

https://apps.npr.org/documents/document.html?

There are pages and pages of guidance documentation and matricies on what the servicer is required to do and offer.No documentation is needed for the hardship itself (the coronavirus), but you do need to document your income and reserves.I have not been through this process, nor do I work for a loan servicer, so do your own homework on this. 

I use online document signatures for investors that are out of the country so they don't have to make a trip over every time they have a closing.

You will need to make sure you have du=documentation including a contract and specifications with payments details signed but you both.

If they are moving out, you do an inspection AFTER they have moved out documenting anything that is not normal wear and tear (take photos). 

It’s frustrating but good communication and documentation is critical for a good relationship.Good Luck.

And that way there’s no dispute about what the condition was when the tenant moved in since we both signed that document back when it was created.

On other occasions, everything looked great until there was zero documentation to validate the offering. 

I get this question pretty regularly from clients so I figured I'd document my answer here to refer back to.