I'm a passive investor and these properties are in a different state than I reside in so I'm not there in person often. 

The strategy is built on your own personal cash flow commitment.

I would personally put them in notice just because they never tried to communicate it on the back end of fixing it.

I dont like any company personally that does not put their principals on their website as in meet the team.. ... 

It might because they don't want any random person just setup a property management software to make it look legit and using it to scam people (tenants)

That person will be able to tell you what you can do and following that plan will give you peace of mind about your further investing strategy.

I personally spend about 50K a year in masterminds and always get my money back just through network of individuals you get access to.

Unfortunately, this problem waste a lot of my time that could be spent on other investments.I have used the same tax professional for many years and he is very educated, but also much older than me and it's hard for me to understand all the reasons he has expressed why is better to put the rental on my personal tax returns.

You could give them a thousand bad reviews, if they are the only person in town offering a specific type of product, people will still do business with them.

Not sure if the upstairs tenant (heavyset person with a dog) plays a role.Seeking suggestions.