We're far from perfect, but we cringe at how some of our local competitors operate and have a mission to prove how we take our responsibilities seriously.May we make a suggestion to save yourself time?

Thanks for the responses.

Hi @Elizabeth Rose - apologies for the delayed response.

Any tips on how to navigate this?

If that salesman can show the customer the benefit of hiring his company , then he is doing his job . there is no reason to leave money on the table .

Appreciate responses. 

The parents will be responsible for any miss payments and repairs.

If the problem is something related to the property itself or rent payments, then it is the responsibility of the landlord to address.Anything outside of that a landlord should avoid or proceed with great caution.Tell your tenants your hands are tied and you need them to help you to help them and call the police so you can also file complaints with the city.

I still shake my head at some of these responses... why is everything extreme?

My HOA has said they're not responsible, but I have been told that the issue won't be solved unless all the units (less than 10 total), are sealed.