I had just gotten done setting up the new ACH info with the last servicer, and had not gotten anything from the new one yet. 

What I find to be most valuable: Ease of use, cost-savings and efficiency and here's what I mean: If using an interior designer to furnish your rental, they will hand you a list of supplies + furniture to buy and what I was able to do with Minoan is upload that list as a CSV file and then they come back with a quote of all of the items they can fulfill along with their respective discount. 

He has been saving his money for years and has plenty of money saved but no experience with real estate investing.

He asked me to put the offer in writing and get it over to him that evening so he could pass the info to the seller.

Appfolio is more expensive but after saving money for these past 5 months I have determined RentRedi could be free and I would pass.  

Quote from @Chris Primavera: @Nick Velez thanks for the info and I have heard that the Gatlinburg area isn't necessarily a great market for your first investment because of the competition and amenities. 

We're trying to decide whether or not to pay it off or save to buy another property. 

@Tim Swierczek thank you, very good info!

They will save you time and money. 

Eliminate debt, establish a budget, and save.