He also informed me that after reviewing my issue with support that Baselane would be escalating the issue that I experienced to their management group to make procedural changes to ensure that this type of issue doesn't happen again to their customers in the future.I was very appreciative of his call. 

When you engage with a new vendor, have it be a standard procedure that this worksheet or packet be filled out with documents provided before you will engage their services.

Simply document everything you do and create your own Standard Operating Procedures (SOPs).

You could ask them to just monitor your wallet to ensure sufficient funds, but then they'd have to trust your security policy and procedures are at least as good as the exchanges.  

My ideal is to have a system or a standard in place to maintain discipline about procedures.

Also, you do not know how to answer all of the questions that the PM can answer - polices, procedures, how to pay, etc.

Quote from @Sarah Anthony: Hi,My name is Sarah and I am a 30 year old dental assistant, new to Real Estate Investing, and eager to build a network.

@Vito DiIennaWhile I have not had to get a Letter of No Objection myself, if I had to do it, I would go right the the DOB, go into the Office that you can get an official Cert of Occupancy and ask them what is the procedure to get the letter.Normally, you will need to provide evidence.

If you're in that situation, ensure you follow proper procedure and proceed with that option in conjunction with your eviction process to have redundancy.

I have also asked them for a procedure on how to pull out the investment I have with them.