Every little thing in the project should be in writing, even down to the door stops :-) See my tile spec sheet below ...Two problems with your post though - 1) In my experience, most problems come from the customer changing their minds constantly.

Quote from @Brandon Weis: In your opinion, as you are starting out at 0 reviews, do you think it is a must to beat the competition on price to overcome customer's hesitancy or lack of trust with no reviews?

I work in engagement marketing and deal with construction tradesmen all day, usually more custom type tradespersons with a lot of care and concern for their own work, which may glamorize it more than I realize.

Now you know, you need to send out 5,000 postcards to get those five deals..You will know the cost of acquiring a customer/property after all this..

Unless they can find 6 or 7 other customers who need the same.) maybe they could do that remotely.

-Being able to give your tenants the professional experience of timely responses, quick attention to maintenance, using the on-hand already vetted roster of vendors, providing a sense of formal hospitality and customer service... can be worth the management fees. - Staying compliant with various tenant laws and fair housing policies is also a big factor I hear a lot.

*Maximize fixed rate low interest rate loans when they were available*Make your units desirable, your customer service responsive, your tenants happy, and they will tend to stay.

Obviously they are customized to what works for us but some our templates maybe helpful for you to modify for you.

Now I'm not saying that to say that their customers should expect to be able to talk to a representative at their company on odd hours or anything.

Lendbase has a referral fee that they pay any residential brokers that want to bring customers.