He and his wife did a YouTube live stream about all this today.

I would do more than just email them I would try to find someone at the company who really has a lot of experience and understands this process intimately and speak with that person, that is ultimately what I did.For my first event (Ohio Property - small event), it was deemed not advisable to file a claim and just repair the pipe leak on my own, It was only about $1,000 worth of damage (had to go through a little concrete to get to the broken pipe) and that was my deductible so it made no sense to file a claim.For my second event (California Property) - had a rat chew through some PVC piping about $5,000 damage with some minor mold found from an earlier spill that was not properly cleaned up.

Also In the process of listening to your advice I listened to @Omar Khan advice.David Thompson detailed advice is what I started precisely executing... in rather interesting way... pretty much just following the exact same thing David shared... and created a system for getting deals under table, where deals come to me in continuous stream, without me doing any hunting. 

@Bill Gulley I'm interested in learning more about what you say here, that there is no advantage to separating your properties' LLCs, because I've always believed that it was indeed important to do this to prevent liability from one property spilling over to another.

You have a proven income stream seasoned for years now.

I downloaded the Soundcloud app but I am guessing since it streams audio its using data, and I dont want that, I want to save to listen on the road with no data usage.

So depending on where in the tank the hole was, bottom would spill alot vs top where only when topped off would spill, or was it the line and every time oil ran threw it leaked everywhere.

I would submit that buying and holding positive cash flowing rentals actually represent LESS risk to an investor as they are continually DECREASING their cost basis in the investment and will eventually represent a great stream of income once the debt is paid off or all the capital has returned home.

Marco he looks like he will do everything in his power to make you whole.. since biggerpockers is likely a big stream of new biz for him and it would be wise for him to fix this for you since this is now public info and there are MANY newbies like me reading this and going...

I feel it has been an additional income stream...I can tear out and replace carpet and pad for about 1.50 a foot..