We agree together on what we want to focus on, including the specific areas, and Jerry massages the data to come up with the best list.

My new procedure is to tell them I have $150 budgeted for cleaning and they can either (a) accept the cleaning crew I normally use (b) keep the money or (c) hire their own.  

Always bring a solution to their concern.Being mindful of your new employment, I would suggest keeping it while you adjust yourself and gain experience in the RE market.Depending on your broker, more than likely you will go through a series of training procedures before letting go of the reigns.Being nervous is understandable, just don't let it prevent you from accomplishing what you worked for.Anybody here can offer advice but you will never know unless you take the risk..Best of luck!

However, this is just procedural, and I'd expect to receive it soon, and proceed.  

This procedure is almost impossible unless there's certain disclosure to a property.The bad thing, the good house is gone in 90 seconds.

What's the proper procedure here in Florida?

It trains the tenants to follow our procedures NOT theirs.So, you could have the few actual emergency calls handled by a trusted family member or friend and make it worth their while to do so:)

The property now cash flows nicely and I plan on repeating the same procedure with another home. 

Just make sure you still have robust screening procedures and policies in place.

Now that I moved to another State, and can't go to my properties on a moment's notice, I see how easy it is to eventually lose my gains on capex if my PM doesn't stick to procedures, can't/won't go themselves to see important issues as they arise, and after they are fixed.