So I rent a sfh to 4 individual people and doing following to collect bills and utilities, any recommendations to make it automated or anything else for making it faster?

You could encourage her to switch over to automated ACH payments with a discount perhaps.  

I would automate rent collect via bank draft so that doesn't become a face to face issue.But, besides that, being an onsite landlord worked for me - I hope you enjoy it as well.

Is business. owners should have properties without getting in over their heads and have a back-up plan and have Christine process and Automation and Furnishings to compete.

I recommend you do the same unless you want to encourage this tenant that it is okay to make their problems into your problems.For the future, consider requiring ACH/auto-debit/Zelle or some other form of automated/electronic payment so "I couldn't get to the bank" is no longer a factor.

We never would have known without the automated survey. 

If you want to be ambitious and self manage just hire a leasing agent to find you a great tenant and set up automated payments or cash app..

@David Bowles what about telling her that she has to switch over to automated ACH payments every month.

There is a lot of PM software out there that integrates vacancy listing and makes it possible to post out a vacancy on dozens of site, and to accept online applications to vet people, and those systems provide for required data protection where e-mail does not.Systems, I can not stress the importance of systems and automation of as many process's as effectively possible, a benefit of which is there is zero emotions or feelings involved then as Jon Doe could very well be his real name, remember there is some poor kid out there with the name of Apple...... 

When I get an automated response from Zillow, I send an email giving rental requirements such as minimum income, no pets, non smoker, background checks that will be done, etc.