You need to really be clear on this so you can tailor what you do to meet what the customer's want.

It might be popular but I would not call it #1 for Americans.

About 8 or so years ago a customer asked if I knew anyone who wanted to buy his car, Cadillac Seville IIRC.

good thought about the possible back fire... i will have to work it in a way to seem that we are just making sure the property management co is doing their job as opposed to being above them.also... good idea about the incentive. i was thinking of something like sending $25 to starbucks or something when they returned the survey.does anyone have ideas about the specific questions...the ones i have already come up with relate to -response time of property manager-customer service skills of receptionists?

The key measure, contrary to popular belief, is not ROI (return on investment); it's ROE (return on equity).

The only possible exception is if you are special ordering something, custom plumbing fixtures or the like.

BUT I AM THE ONE in demand for my work quality to the customers, not the company.

Hi,Found a property in a good location, minutes away and no traffic (big problem here) to huge employment areas.House for sale is on a private side street, custom built 2002, surrounded by 4 other 50 yr old homes on same street.

I was thinking recently about some of my easiest past customers who wanted to sell.

It seems to me that Yardi is popular because it's been around forever and people are used to it.