Also, be very clear on what is an emergency (fire and water and smoke and alarms) and what is not (light bulbs, etc.)2.

The lease specifically states that this is a non-smoking house and that "tenant understands that damage caused by smoking any substance will be their responsibility."

this is a scam 100%  they take this fee then lead you on and try to get more and more out of you until they have bleed all they can bleed out of you then go dark..   

Lose the floor tile and go to a black circle sheet tile (penny sized circles) with dark gray grout.

Lighter, brighter laundry room; maybe some exterior lighting because the parking lot is too dark; Lower occupancy rates that are caused by not having the above items. 

Hello, been around here for quite some time now lurking in the dark but after studying the economy of my local area in relation to housing/rentals/real estate, etc. 

Just bought a home (for owner-occupied) that has a tenant refusing to leave, she has been breaking the lease with tons of overnight guests and smoking, uses the washer and dryer up to 10 times a day, found out two days ago NYS will be extending the moratorium until May! 

The types of issues that are being complained about have to criminal in nature: drugs being sold from the property, excessive loitering by the neighborhood gang in front of that residence drinking, smoking drugs and shooting dice.Have your ducks in a row for the best outcome. 

I inherited two tenants living downstairs who have been smoking in the unit.

For example, destruction of property, smoking, hoarding, unauthorized tenants, subleasing etc.However, it is a different process.