Not possible anymore in this market and I expect many will be forced to leave the business if they can't step up and evolve to the needs of the customer. 

My company uses ShowMojo Self guided showings ... you can customize it to ask several questions and then it gets a copy of their drivers license to identify that they are who they say that they are.

If they are paying out 5% rates to their customers to relend out they usually need at least 150 spread to make any money.CMBS and LIfe Insurance can be lower on the interest rates but you can get yield maintenance or defeasance which is very expensive if you want to break the loan early.

it seems like the potential buyer might want to have you put in some spec items that you normally do not offer to customers. 

I see that you are an actual company now and you obviously have a fairly good customer support/response team!

I literally get a Christmas card from my Plumber - which tells me we are one of their bigger customers. 

I probably won't book any place that does not have instant booking turned on in the future.If I am not mistaken, instant book is a search criteria on one of the platforms, and if you are not doing that, then your pool of potential customers is smaller by some degree.  

US Prime Rate is used by consumers – it is the rate at which banks lend to their best customers."

That's why I'm currently training new staff to ensure we can always deliver properties with the required quality standard and efficiency.By the way, do you think it would be interesting to offer some basic customizations, like themed paper products or towels, during specific holiday months? 

I used a faucet as an example because that is an item that normally breaks down first and often observe customers walking down the fixture aisle at HD or Lowes looking for the least expensive option, whereas purchasing inexpensive tile or other cosmetic items won't necessarily cause maintenance issues although I would argue will cost you revenue (more on this below).