What incentive do they have to verify all information, when they are getting paid to report erroneous information?

FCRA (Fair Credit Reporting Act) states (to paraphrase) that if credit is denied based on a credit report, you must identify and provide adequate contact information for that source in order to allow a consumer to dispute any erroneous information.

Then again you may be able to file a harassment charge against the neighbor and use the city as support that she is harassing you AND wasting tax dollars but having the city come out and investigate erroneous claims.I would just apologize to the tenants and reassure them that you are going to try and work with the city to get the harassment to stop.

I would err on overcompensating the tenant.  

If the tenants are refusing to stay there I would err on the side of caution and get them a hotel or let them out of their lease (I would offer 1 month's rent, to do the right thing)I would also do the insurance level restoration, this will need to be disclosed to the new buyer and if it was not done right, and they can prove you cheaped out it could come back to bite you

In general, I would err on the side of caution and adhere to your lease.

Follow up on a previous post.I moved into an apartment in Cleveland heights, Ohio August 2017. Was a very simple , sign the lease and here’s the keys. No walk through after first being shown the apartment. From 8/2017...

If the rental vacancy rate is lower, I would continue to use the 7% number just to err on the side of caution. 

Yes, that was my erroneous reasoning as well.

His explanation was that the attorney fees had not been paid so that was the reason why the statement went out erroneously.