Physical copy is even better.

Things that are physically helpful.

You can't communicate any phone numbers, email, or physical addresses.

I am currently a traveling physical therapy (which means I essentially change the city and/or state where I work every 2-6 months) so I am never in the same place for a very long time.

Have you physically gone to their office?  

Recently we stopped by his place--he was not home-- and noticed that he has made physical improvements to the outside of the property...think something permanent in nature like an arbor or porch railing.

I had physical books and papers in my rentals but it seemed that people wouldn't look at it and still asked me the same questions over and over.

You can't charge a fee or extra deposit for a service animal (either a mental or physical disability). 

Tenant screening, physical security measures, community watch, solid policy practices (both HOA and apartment)... all are material to an overall security solution.

I believe you need a base to be in the proper mental, physical, and financial state of being.1. learn to clean. get good at it. get into a routine. learn the different products and brands, and which works best for each.