Putting off problems just makes them worse.We document everything too, so you can see in the communications trail that we responded immediately and I send a text after work was completed, confirming.

The ones who are doing well against these big companies are professional, well-advertised, and communicative.

I think some of it is just bad agents and for some they lack good communication skills. 

I have huge issues with a borrower that won’t communicate since there is never a good reason for that.

I want to be respectful of local custom and not create tension with an otherwise responsive agent, yet it's personally maddening as I recently found out 3 days after a verbal offer was sent that was already under contract that same day my offer was communicated, yet that was never communicated to me for 3 days and only after I insisted my agent inquire on status.

A plus would be the ability to communicate with the cleaning team.

@David Petikyan As a licensed Real Estate Salesperson (At least in TX) you are required to upon initial communication with a lead, client, or prospective buyer/seller provide a Consumer Protection Notice and Information About Brokerage Services...

Tell them you work for a property management company , makes communications /disputes a whole lot easier .

Insist on a written early termination agreement that outlines the agreement you make with the landlord.Finally, I strongly recommend you put any and all communication with your landlord/property manager in writing.

Usually because of schedules, or the buyer gets distracted for awhile due to work and life and the realtor loses touch with them.At the end of the day, you have to have a clear goal and a clear plan on how you want to operate and communicate that with your Realtor.