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RESOLVE this issue NOW and make a clean break. 

Does anyone have a recommendation for a reliable, quality cleaning company with great communication?

I know hosts have included additional cleaning fees for violations as a deterrent.If none of these solutions work, you could look into completely independent HVAC systems for the two units, though that would be a bigger upfront investment.

So could start with some community banks in Cleveland since you are local.Residential loans for the most part are serviced by Fannie Freddy but commercial loans can be much more diverse with their products so having a few options has always helped me a ton. 

I'm assuming you are arriving at your cash flow number by applying Gross income - cap ex, maintenance, utilities, vacancy, tax, insurance, mgt, landscape/snow & Debt service?

Additionally, they offer some AWESOME services such as: SMS MANAGEMENT(they will text your leads and communicate with them for you, then send you the details of their discussion for you to close the deal with the seller), COLD CALLING(If you're not good on the phone, they will cold call your leads and get the info you need, then you just call them and close the deal), and they offer more services as well.

I don’t need help often but have had good luck with customer service when needed.  

You will be providing other services if smart, things like great high speed wifi, cable isn't a bad idea as it's a good pacifier.

You’re not using a PM, AND you’re assuming you can charge a service animal a deposit and pet rent?