If you are happy with the outcome that is all that really matters...for clarity sake what your wife got was a repayment plan not a actual loan modification.  

Walking the property can be done virtually via face time video etc.  

@Gloria Mirza Thanks for giving more clarity and knowing that is somehow true.

I took a video as well so there was no doubt about who "broke in". 

They have free videos online to view and at least you will learn the process. 

I want to see estimated rehab costs (that actually come close at least to matching to a contractor's offer), pictures/videos, and a conservative ARV figure.

Just a little clarity.

@Andriy Boychuk thanks for the link for the video.  

At BP, you can learn a great deal on real estate by watching the free online educational videos and reading the informative forums on this site.

However if you want to believe that they are people that are just trying to make it day by day like everyone else you most likely will have less problems.Please send me a direct message if you would like me to send you some links to some YouTube videos where I talk about these topics.