I heard many hosts say that they rarely get any bookings on FF.  

They repeatedly charge me for cleaning services while my property has been vacant for 2+ months.

Additionally, they offer some AWESOME services such as: SMS MANAGEMENT(they will text your leads and communicate with them for you, then send you the details of their discussion for you to close the deal with the seller), COLD CALLING(If you're not good on the phone, they will cold call your leads and get the info you need, then you just call them and close the deal), and they offer more services as well.

DSCR Loan (10% Down Possible)Debt-Service Coverage Ratio (DSCR) loans are based on the rental income, not your personal income.Some lenders allow 10% down, though 15-20% is more common.6.

So could start with some community banks in Cleveland since you are local.Residential loans for the most part are serviced by Fannie Freddy but commercial loans can be much more diverse with their products so having a few options has always helped me a ton. 

I have had no issues with using their rent collection services. 

Usually having a servicing company helps the lender to consider that.  

Having a lease in place will help you as well - some lenders won't refi a vacant property.For your refi, you're usually looking at 75-80% max LTV with a debt service loan.

The differences between most software is subtle and may be how they bill for their service, support their product, or the process to use those features.

if he performs a service for you, just pay him for it.