An empty rental property is much like the asset sale of a wound-down business - if there is no "going concern", there is no good will and only assets which require a {significant} injection of capital and energy to turn back into a viable operation.

Swapping out the locks is inexpensive but it buys a lot of goodwill .

I know it's a lot of work, but meeting each tenant in person is the way to go on such a move:You will get a chance to see the way the tenant lives in your property.You will get a sense of whether the tenant will stay or move.You will get a sense of whether you want to keep the property or sell it.You are building a relationship with the tenant in a positive way if you handle it properly.If you want the tenants to sign leases, you should present it to them in person to increase the chance of the tenant signing and to build good will in the process.You come across as a stand-up guy by meeting in person.

You are not their business partner, making a traditional holiday gesture that indicates your goodwill and willingness to continue your mutual enrichment of each other.

Super  There's not really a way to easily remove lates from your credit report unless you can get a goodwill removal from the creditor. 

Vacancy rate is extremely low so that is good. Will

If you want to help them, You pay a couple of hundred bucks for them to sit down with Your cpa of choice.....they’ll get it straight and you get some good will (and stay out of legal trouble).

I noticed in a recent commercial Purchase and Sale agreement I came across that the buyer in the agreement allocated 70% of the purchase price towards the Real Property, and the remaining 30% to the business enterprise value, or "goodwill".

HOWEVER, if a new tenant moved in and it was suppose to be working, I'd probably fix it or replace it with a comparable model as a gesture of good will.

Getting free documents that you may have little understanding of won't do you any good. Will