Customer service has also been very good in my experience although hold times average around 5-10 minutes depending upon the time of day you call.  

Cleaning fees and other line items are revenue; its just a way of parsing out revenue to try to reel in customers. 

Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up. 

Budget time and energy to manage the property manager. 

Are they handling most of the interior design and finish selection, i.e. picking out the white oak flooring and designing the custom built-ins in the study?

You just have to use custom documents. 

Then figure out the time and energy you can commit to investing and other life priorities to be.

Our tenants have been insurance burn outs ( their house burnt down insurance is paying the rent) to those building Custom homes that will take 12 to 18 months..

Despite current unemployment rates maintaining below 5%, the recent rise from 3.8% to 4.2%(recently revised to 4.1%) is significant, especially when considering wage growth adjusted for inflation.Over the last few years, the median household income has dropped by 7.2% when adjusted for inflation (and this isn't even considering volatile food and energy prices), a troubling trend given that inflation has outstripped income growth.

@Steven Mendiola admire your gungho attitude, be sure to temper it a bit with reality, but don't lose you energy - it can help you recover from a lot of mistakes!