Use a blank template for now if you don’t have one or use a software.

For overhead transactions that apply to your whole rental business, you leave the property field blank to book it to the Portfolio level (can be prorated among your properties from there).

Call the place from which she got the letter.The Wikipedia article on the topic is quite good. https://en.wikipedia.org/wiki/Emotional_support_animalIt doesn't seem the ESA is a blank check you cannot qualify.

Where do I get the proper blank forms/contracts  from?

If the sum total of your lens is backwards, staring into history lamenting for a mulligan, you will NEVER have a future.