I have 5 administrative staff members in my property management firm, and I trying my best to improve their customer service skills.My main interest would be to have telephone mystery shops done as I would think that in person shops might be expensive.  

It was very painful listening to the so called investor interviewing me about the property.

But Real Estate is not the only business were those with a dream have used credit cards to build there business.. of course the stats of business failures is extremely high.. so when the business fails your stuck in debt.. your deal fails with a HML and your credit is fine and the HML ends up with the asset... not quite as painful

Spend the time alongside your subs as they're working - ask questions (not enough to be a pain - and it can help if you throw them $100 for all the questions) but keep watching them and what they do.

I have a Bachelors in Finance and a Masters in Business Administration.

@Chris Johnson I feel your pain, I have funds and I am searching for that first deal and have been for many months now.  

I can say that while widely used Zoho can be a big pain.

All about expectations.. gear then right and educate folks and rent raises are less painful (especially if they are still getting a good deal).5) Then use dribbles (like 3% a year not 10%).

It is gonna be a red tape pain in the butt already.

With much pain and deliberation, he tried to decide if he should proceed with the acquisition anyway.