I've instructed the tenant to file a report if any illegal activity is observed and to take photos of the issue and send them to me.

I attended one in January just to observe the process.

Just an observation - I have a theory there are two types of people in this world.Type 1 - "I need something done - I need to figure out how to do it."

Your observations are well taken.

It takes a lot to maintain a high rise, especially with things like multiple elevators, underground parking, and pools on the rooftops.

A lot of times, in my observations, the problem is not lack of money, it is lack of savings.

If you send their support an email explaining why you'd like to do bi-weekly payments, I feel like that helps move it up their list of possible features to provide.Outside of landlording, I have observed that some people have trouble wrapping their head around getting paid 26 times a year. 

a few points / observations to consider late at night when you can't sleep.1). there are umbrella policies in the marketplace that cost $1,200-$1500 per year for a $10M-$15M limit.  2) I insure one of the larger Aesbestos contractors in the Midwest that does work in schools.  

Remove popcorn ceiling, paint walls and ceilings flat whiteRecessed lighting throughout Central air with a rooftop package unit and over-the-roof ductingNew cabinet over the stove with a microwave vent hoodDishwasherShower enclosures (currently just has shower curtains)New white vinyl windows (remove and dispose of the existing window covering),Bead-blast the front screen door and spray-paint white (or just replace)Replace the few remaining original painted cabinet doors Switch to new Decora outlets and switches Basic handyman work like recaulking the bathtubs Thank you for the help and looking forward to hearing about your experiences.Best,Kevin

Its presence may exist without the knowledge of the structure owner and may be concealed from the untrained observer.