I would be worried that the whole house was done shoddily and will continue to cause you issues as time goes on.You have to get the emotion out of the equation.

They are only here to prey on your emotions and once they get your money, its on to the next sucker..

Are they communicating with you all the time with updates etc? 

Communication is key!

I am about to submit to the IRS my log of 500+ hours working in the STR business, most of which come from communicating with guests, cleaners, maintenance people, Airbnb, VRBO, and managing supplies, shopping, bill paying, pricing, calendars, all the daily and weekly tasks. 

They immediately stopped paying rent and stopped communicating.

Get the lingo down, see what others are doing, see how the communication is, listen to 100 pitches for LPs, get on the deal flow lists, get on some property tours. listen to the podcasts for 2-3 months. 

It sets an expectation and is a form of communication.

He communicates only via email and only up until 10am est.

I am getting my degree in Organizational Communications.