After a few additional email interactions that same day, your DoC stated "I do not have an answer for you.

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.

It has appreciated greatly in the west ward and wanting to keep it but don't want the people interaction.

The RentRedi does not take the human interaction aspect out of your process or transaction, but it gives you that buffer, makes it easier, organized, consistent, repeatable and professional. 

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.

It also provides an opportunity to interact with the buyer.

Again, you market should dictate how you interact with tenants but generally speaking partial rent payments shouldn't be reasonable.

It's just a biproduct of basic human interaction.

While you can have a checklist of income, credit score, criminal background, landlord reference, etc, to me the bigger tell of good versus less than good tenants came from all the interactions prior to leasing.  

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.